- 12 Months Warranty . Buy with confidence
- If you are not satisfied when you receive your item,please return it within 14 days for a replacement or money back, Please contact us before you return it.
- If item is defective in 3 months, we will send you a relacement without extra charge, Or offer refund after we receive the defective item.
- If item is defective after 3 months, you can still send it back to us. We will send you a new one after receiving the defective item. But you have to pay the extra shipping fee.
Tips: Please carefully read the tips before place a order!!!
1. Can I receive the parcel in 30 days?
Answer: We are not sure. Sometime it is faster. Sometimes it takes longer time. We ship your products for free to most country, so we can not afford expensive express, such as DHL, UPS, FEDEX, TNT, EMS. We usually choose China Post Registered Air Mail or Russian Air. Their estimated delivery time is 15-35 days. But this is also a estimated time, maybe it will be even longer during holiday or promotion period. So we hope you can patiently wait for it. Because we do not accept any dispute about slow express without any communication.
2. I'm very urgent to receive the product, what shipping method can I choose?
Answer: Yes, if you are urgent, you can choose DHL, FEDEX or UPS express when you order. The estimated delivery time is about 5-7 working days. For Russian buyer, you can choose Russia Express-SPSR, its delivery time is 5-15 working days.
3. Can I choose a thermostat without any logo?
Answer: Yes, we have thermostats with our BEOK logo or without any logo. If you have logo requirements, please leave us a message when you order. If not, we will randomly sent products with our logo or without any logo.
4. Can you write a lower price on the parcel? Because our country has a value limit on import product.
Answer: Yes, we can write a lower value on the parcel. If you need, when you order, please leave us a message, such as "Please write $15 on the parcel".
